You will need drawing, oil painting, and mixed media supplies to learn and start your new career. You can supply lists for each part of the program here. https://www.milanartinstitute.com/mastery-program-art-supplies 

This list shares both the required and optional supplies you’ll need for the program. The minimum cost for the whole year will be around $75 for drawing supplies, $400 for oil supplies, and $300 for mixed media supplies.(subject to vary) You can also buy supplies as you need them throughout the program.

You will need drawing and oil supplies for the first 4 months of the program. Mixed media supplies will be needed after that and for the remainder of the year. These supplies will last you throughout the whole program and into the start of your career.

Thank you so much for your interest in the Milan Art Institute! For inquiries relating to the Milan Art Institute and programs please visit their main site here. You may contact them via email at info@milanart.com

Please view the Milan Art Directory !

Here you can find everything you need in one place. Our goal is to make your search as easy and efficient as possible. Browse through our categories below and find what you're looking for. 

You will need solvent to clean brushes each time you change colors. See our recommendations here.

For workshop or current events please visit https://www.milanart.com/current-eventsQuestions? Please contact info@milanart.com

We recommend washing your brush before its first use to ensure it’s free from any residual manufacturing oils or dust. Here's how to properly care for your brush bristles:

1. Wash Before First Use: Gently rinse the bristles with lukewarm water and mild Artist brush approved soap. Avoid using hot water, as this can damage the bristles over time.
2. Condition the Bristles: After washing, apply a small amount of conditioner to help soften the bristles. This will also help in reshaping the bristles if needed, and maintaining their form for optimal performance.
3. Drying: Allow the brush to air dry completely in a well-ventilated area, with the bristles facing down to prevent moisture buildup in the handle. Avoid using heat or direct sunlight to dry the brush, as it may cause damage.
4. Ongoing Care: Regular care and occasional conditioning will keep your brush bristles in excellent condition, ensuring they maintain their shape and effectiveness for longer use.

Our paint formulas are vegan, with the exception of Ivory Black. We do not test our oil paints on animals; instead, we conduct our testing on canvas to ensure quality. Milan oil colors are crafted with refined linseed oil, and our white paints are made with refined safflower oil, which offers a reduced yellowing effect compared to linseed oil. All our products conform to ASTM D-4236 safety standards.

Please note, while our paints may have a mild scent due to the oils and binders used, it is not overpowering. If you are sensitive to scents, we recommend working in a well-ventilated area or using an air purifier to ensure a comfortable experience.

Please visit https://www.milanartstore.com/account/login to make an account with us.

• To reset your password, please visit here 
• Accounts only allow for one email. If the original email used setting up your account was incorrectly spelled, password reset may not be received. In this case you will need to create a new account with your correct email.

Log into your account and click "Orders". *Orders placed outside of your account will NOT be displayed in your order history.

If you need assistance finding your order, please reach out to us. Please provide your name, email, phone number, and date of purchase.

Log into your account and click the profile icon in the corner of your screen. Here you will be able to update your default address or add alternates. *Note: all orders placed will use your default address unless chosen otherwise at checkout*

It is our policy to fulfill all orders in within 3-5 business days after an order is placed. Typical processing is 1-3 days*

Orders placed on weekends and a holiday will begin processing the next business day (Monday-Friday).

Note*: Not applicable to pre-orders. High volume time may increase processing past our typical timeframe.

Unfortunately, after an order is placed, we are unable to edit billing details. You may provide your order number and we can verify the order is successful. 

We want you to stay informed along with your order. Please know that all notifications are sent via email when your order is processed. Sometimes, emails may go to spam. Please double check your inboxes.

If you are unable to find, please contact us with the order details such as the ship to/bill to name and address, phone number, email address (and alternatives), date of purchase, and items ordered. We then can attempt to find and make a change to your email address, if needed.

We want to ensure that you get your items. Please reach out to us with your order number and confirm the shipping address. Please keep in mind that if an order has already been fulfilled and shipped, we are unable to update shipping information. If an address update is needed after shipment occurs, please reach out directly to the mail carrier for rerouting. Carrier might be able to reroute. Always verify your shipping before submitting order. Original shipping is not refundable.

Customers will need to contact the carrier directly. You may reach out to the mail carrier by phone, email, online, or even go in person to a local branch. Please know that the customer is required to ensure their shipping details are valid before making an order. While our systems have their own internal validation, external factors that are out our control might lead to issues. Changes to local postal codes or new developments might cause issues. Rural and private communities might encounter these issues more often than larger cities.

We recommend choosing an alternative shipping address if you know that your current address has had issues in the past. Solutions to this include: shipping to a family/friend or setting up an account with a local mailing center that accepts all carriers.

Prices are subject to change without notice. Orders cannot be adjusted after payment is placed.

Depending on availability of materials and order demand at any given moment, certain products will be considered out of stock. Please know kits may take time to be replenished as they are manually updated. If an item says on back order, please forgive any delay and continue to check back on the items page.

Please contact customer service with your order number, contact information and reason for cancellation.

We make every attempt to attend to a cancel request asap. If an order has already been fulfilled and shipped, we are unable to cancel.

Note: some items may not be eligible for cancellation. Inventory is unable to be held. These include discounted, final sale, customized items, and E-Gift cards. All items are considered final sale unless stated otherwise.

Orders that are flagged as high risk of fraud will be cancelled.Customers who would like to place a new order may reach out to us to confirm their legitimacy. Proof will need to be given in multiple formats such as but not limited to a copy of your drivers license (customer selfie photo holding ID), a utility bill or similar, banking or payment account details, and statement confirm you completed the order. These standards are in place to protect all our customers and our business. We apologize for any inconvenience or confusion and thank you for the understanding.

Please report damages/missing/issues with items within 30 days of delivery with photos (package and items) and lost packages within 30 days from shipment. Damage from usage by the end user is not applicable to the replacement policy. Reports after this time are not accepted.

*For claims, our shipping insurance may require customer assistance and information. Such information includes, statements, police report, and or an affidavit. *

*Lost packages are defined as lost in transit and not delivered. If your package has status of delivery, but you have not received, please contact the mail carrier directly for assistance and file missing mail claim.*

When reaching out to us, please include your order number, photos, and brief description of the issue. After we receive all required information we will follow our claims process. 

Customers can choose to pay via credit or debit card, ShopPay and other 3rd party methods. Payment must be in full when using a card. We do not accept multiple cards for purchases. See the cart/checkout page for the specific options. 

All payment must be applied online during checkout. This also applies to manual invoices.

*Note: Fast pay options may bypass the option for discount application. It's recommended to apply discount / E-gift card codes on the checkout page before selecting payment.

Apologies for the issue. We can look into your order and provide what we can from our side. Further assistance may be required for customers to reach out to their designated 3rd party payment provider or bank.

If you are having technical difficulties when checking out, please ensure that you are entering card information correctly. Or, please ensure that your web browser is fully updated. If problems still prosit, try your purchase on a different browser or device. 

ShopPay is a 3rd party provider that allows customers to pay for their purchases with installments. Choose Shop Pay at checkout and pay in full or in 4 interest-free installments for orders between $50 and $3000. *Subject to eligibility check and approval. Estimated payment amount excludes taxes and shipping fees.  Notice to California Residents 

If a customer has an outstanding balance or late payments, ShopPay may deny customers for this type of service. Please reach out to ShopPay directly for assistance HERE.

If you finance your purchase with ShopPay, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times (such as Pre-Orders), your loan payment(s) may be due before you receive your purchase.

Afterpay is a 3rd party provider that allows customers to pay for their purchases with installments. Afterpay (aka Clearpay) is one of the most popular Buy-Now-Pay-Later platforms across the globe. Offered Internationally* in select countries and regions. For more information and assistance visit HERE 

Afterpay collects the first installment from the customer immediately, and the next installment either 2 weeks or 1 month after, depending on the payment schedule which varies by customer country. See complete terms HERE

Please note that due to extended delivery times (such as Pre-Orders), your loan payment(s) may be due before you receive your purchase.

At checkout enter the code in the location labeled "have a discount or gift card code". Click apply. A message will display a confirmation if applied correctly.

Amount left over after application of E-gift cards will require additional payment method.

Sorry to hear that you are encountering an issue. The following may be the reason why:

• Discount may have expired or may have been a one time use.
• Discount code was not entered or applied correctly.
• Discount does not apply to the certain item any longer or the item has gone out of stock.
• An item might not be able to be shipped to your location.
• You are attempting to combine more than one discount.

Please understand that discounts and orders cannot be adjusted after payment is placed.

E-Gift cards/discounts are only able to be applied on Milan Art Store. If you have a question regarding the Mastery Program payment options, please contact info@milanart.com

E-gift cards are valid for one year from the date of issue. After this period, the card will expire, and unfortunately, it will no longer be eligible for use. Please check the issue date of your E-gift card to make sure it’s still within the valid timeframe.

Incorrect Code or Entry: Double-check that the E-gift card code was entered correctly, including any numbers, letters, or special characters. Even small errors can cause the code not to apply.

Insufficient Balance: Ensure that the E-gift card balance covers the total of your order or that it’s applied correctly in the checkout process. If the balance is lower than the total cost, you may need to use an alternative payment method to cover the difference.

If you have any questions regarding your E-gift card, please reach out to us! When reaching out please provide your name, email used for the gift card purchase, or if you are the receiver, provide your email that E-gift card was sent to.

Yes! We ship to our students all over the world.

Please know your order is your agreement and understanding that it is the customers responsibility to pay any Import Tax & Duty Fees. Milan Art Store is not responsible for delays or losses due to non-payment due for custom's fees to international agencies. 

Shipping services paid when making a purchase does not include Tax and Duties. (unless stated otherwise)

Each order is checked before shipment. Milan Art Store is not held responsible for delays, losses/damage of packages/items and issues of the carrier.

Please contact the mail carrier on the claim process for international shipping issues.

Carriers give notification when packages are delivered. Please check around your residence, with neighbors, apartment/condo office, and package rooms for possible delivery locations. You may click on your tracking number and read any specific details left by the mail carrier to aid in your search.

If you are unable to locate your package, please contact the mail carrier for more information. Please know we cannot see more details other than what the tracking number provides.

We apologize for any inconvenience and appreciate your understanding.

*Note: Some shipping services offer limited tracking.

We understand that you are awaiting your items. Please know all carriers are working hard during this time to deliver all packages on time. Please know carriers may be delayed for a variety of reasons that are out of our control. For the most up to date details regarding transit, please review tracking. 

Customers are responsible for entering valid mailing addresses. Milan Art Store is not responsible for undeliverable, delayed, lost or unclaimed packages. Please contact your mail carrier for delivery issues.

Tracking updates may take between 24-72hrs to be updated by the carrier as your package moves through the system. Factors that can affect this timeframe may include the amount of packages a carrier is dealing with, sorting facility procedures, transit logistics, and improper scanning practices, and other uncontrollable events. Delays in updates are expected during holiday and high volume times.

Once an order has been fulfilled and shipped, we are unable to make any changes. Customers will need to contact the mail carrier directly for shipping concerns. 

While we attempt to include special requests or notes on an order, please know that carriers may not review. Customers will need to contact the mail carrier for delivery or transit arrangements. 

Please know some countries custom authorities require the receiver to provide their tax id or passport information for clearance purposes. The customer is responsible for ensuring this is updated and provided to customs and mail carrier.

Region or country specific regulations.  Factors affecting a delay in customs are out of our control.

Apologies for the inconvenience! Customers are responsible for reviewing tracking updates and notices from mail carriers. Please know that mail carriers might leave notices for undeliverable packages and hold at their respected location for a small amount of time for pick up (this includes packages sent to PO Box Addresses). If package is not claimed within 7-10 days, this may result in package being returned to sender. Please contact your local Post Office for hours of operation. 

Milan Art Store is not responsible for undeliverable or unclaimed packages. Original shipping charges are not refundable. If re-shipment is needed, the customer will need to pay for cost. Please contact customer support for more information.

Yes, we  ship to PO Boxes. Please enter a validated address recognized by USPS. Customers shipping to Hawaii, Alaska, Puerto Rico and, APO-FPO's may have longer delivery times. Packages shipped to PO Boxes must be picked up within 7-10 days after delivery or may be returned. Please reach out to your local mail center for details.

 Reasons for this include:

• You are attempting to purchase an item that is unable to be shipped Internationally.
• Certain countries do not accept direct shipping to your location. It's recommended to reach out to a package forwarder for assistance. Note: We are not affiliated with such service. If the customer chooses to have packages shipped to a freight forwarder, they are fully responsible for negotiating terms and payment of all duties. Milan Art Store is not liable for goods shipped to the forwarding facility. Please contact the freight forwarder for more details. 
• Large value items/orders might not qualify to be shipped for a certain service. 
• The location is newer or in a rural area that is not recognized by the carrier network. We recommend changing your location to an address that accepts all major mail carriers or a mail center.

We’re happy to serve our customers international shipping, however some countries may not accept our products directly due to local import restrictions or customs regulations. In such cases, you can choose to use a package forwarding service to help get your order to your final destination. 

Important Information:

Responsibility for Shipments to Forwarding Services

 Milan Art Store is not liable for goods shipped to these facilities. Please contact the facility of your choice for their specific setup or shipping requirements.  Any issues that occur after the package leaves our facility, such as delays, damages, or lost packages, are the responsibility of the carrier and forwarding service. We recommend researching and selecting the forwarding service that best suits your needs. Contact the carrier and forwarding service for delivery and processing issues.

Research and Selection of Forwarding Service

As the customer, it is your responsibility to ensure the forwarding service you select is reliable, efficient, and compliant with all applicable import/export regulations. We suggest reviewing customer reviews, shipping options, and fees to ensure your chosen service meets your expectations.

Popular US-Based Package Forwarding Services

While we are not affiliated with any of the companies listed below, these are some of the most trusted and experienced package forwarding services based in the United States. They are highly ranked and widely used by international shoppers:

MyUS

One of the most well-known package forwarding services, MyUS provides a U.S. address to customers outside the U.S. and offers consolidated shipping with competitive international rates.

Shipito

Shipito is another popular service that offers U.S. warehouse locations and flexible shipping options to international destinations. It also allows you to consolidate packages to save on shipping costs.

Stackry

Stackry provides a U.S. address, along with package consolidation and shipping services, offering competitive pricing and reliable delivery worldwide.

Planet Express

Planet Express offers a U.S. address with a range of international shipping options. Their platform is user-friendly, and they provide package consolidation services to reduce shipping costs.

Viabox

Viabox offers a free U.S. address, along with reliable forwarding services to a variety of international destinations. They also offer package consolidation, which can save you money on shipping.

Note on Affiliations

These companies are suggested based on their solid reputation and customer feedback, please note that we are not affiliated with any of them. We cannot be held responsible for the quality of service or any issues that may arise with these third-party providers.

We encourage you to contact the package forwarding service directly to discuss their fees, services, and shipping options before proceeding with your purchase.

If you have any further questions or need assistance with international shipping, please don’t hesitate to reach out to our customer support team. We're here to help!

Yes. See your service options at checkout. Shipping timeframes may vary and will begin after orders have been fully processed. *shipping does not include processing time*

Tracking numbers are assigned once a package is shipped. Tracking updates may take between 24-72hrs+ to be updated by the carrier as your package moves through the system.  Factors that can affect this timeframe may include but are not limited to the amount of packages a carrier is dealing with, sorting facility procedures, transit logistics, and improper scanning practices, and other uncontrollable events. Delays in updates are expected during holiday and high volume times.

A Tax ID (TIN or CPF number) might be required for shipment creation to ensure smooth customs clearance when shipping to certain countries. Failure to provide a Tax ID may lead to issues at customs resulting in return or abandonment. For more details please visit our policy page -> International Shipping